This forum is not meant to be the official support site for 1C games. Your queries must not be answered here. 1C employees are not obliged to reply to any question posted in this part of the forum. The tips and recommendations posted in this forum do not have to be in agreement with the correct procedures and so 1C Company cannot be held responsible for any damage or loss that originated from an advice posted in this forum.
For official 1C technical support, please contact email@example.com