kb.exe has stopped working on startup

[Setanta]

Hi there,

I just bought the game through Direct2Drive. Having installed it and run it, the game loads to a black window and then I get a windows message "kb.exe has stopped working". I can run other games such as Borderlands, Dragon Age, Arkham Asylum without and problems - I can even run the original King's Bounty (which I purchased with Armored Princess) without an issue. I've gone through the support page and tried all the workarounds/suggestions to no avail. I've tried running as administrator, DEP is off etc.

I've included a truncated copy of dxdiag below:

Thank you

------------------
System Information
------------------
Time of this report: 12/12/2009, 14:56:01
Machine name: xxxx
Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.090803-2339)
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: Aspire 5738
BIOS: Ver 1.00PARTTBL
Processor: Intel(R) Core(TM)2 Duo CPU P7450 @ 2.13GHz (2 CPUs), ~2.1GHz
Memory: 3066MB RAM
Page File: 1088MB used, 14382MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
DxDiag Version: 7.00.6002.18107 32bit Unicode

---------------
Display Devices
---------------
Card name: NVIDIA GeForce G 105M
Manufacturer: NVIDIA
Chip type: GeForce G 105M
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_06EC&SUBSYS_02051025&REV_A1
Display Memory: 1776 MB
Dedicated Memory: 499 MB
Shared Memory: 1277 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: nvd3dum.dll,nvwgf2um.dll
Driver Version: 7.15.0011.7930 (English)
DDI Version: 10
BGRA Supported: Yes
Driver Attributes: Final Retail
Driver Date/Size: 12/17/2008 10:03:00, 5971968 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-45AC-11CF-6F6D-0E2201C2CA35}
Vendor ID: 0x10DE
Device ID: 0x06EC
SubSys ID: 0x02051025
Revision ID: 0x00A1
Revision ID: 0x00A1
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

[Setanta]

Just as an update, I downloaded the demo and it runs fine. Direct 2 Drive corrupt file on the game download?

[Coin-coin le Canapin]

Did you try to re download it?
Maybe your file was corrupted.

[Setanta]

I'm an Aussie and have to watch out that I don't get capped (we have monthly download limits set by our ISPs). When it installed the file-checker it all came up as ok - but I guess that I might have to bite the bullet and try again.

[rattaplan]

I've got exactly the same problem.
Downloaded the game from Direct2Drive and after a brief black screen I get a "kb.exe has stopped working" error. Tried running it as an administrator, as well, to no avail. I'm on Win 7.

FYI, the Zip file unzipped without a problem so it's doubtful that the file was corrupted during download.

Here's some extra information about the error (in case it's useful).

Problem Event Name: APPCRASH
Application Name: kb.exe
Application Version: 0.0.0.0
Application Timestamp: 4a51a438
Fault Module Name: kb.exe
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4a51a438
Exception Code: c0000005
Exception Offset: 0023b051
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1043
Additional Information 1: b856
Additional Information 2: b85601dbefe83727fb9d28848a0ac799
Additional Information 3: 7b15
Additional Information 4: 7b156abb17e114d87a57441eb6c74993

[gtcjr1]

I'm having the same problem, anyone have any idea on how to fix it?

[rattaplan]

Anything known about this issue yet?
I've tried Direct2Drive technical support but all I got from them was the suggestion to go and ask support from the game developers..

P.S. I've tried the demo and that worked fine for some reason.

[Nike-it]

This issue is forwarded to the devs. I'll post the answer, when I get one.

[Nike-it]

Guys, please post the size of the KB.exe please.

[rattaplan]

The size of my "kb.exe" is 19.022 kb.

Incidentally, I've got some more information that may perhaps prove useful for the devs.
As an experiment I just installed the game on one of my older PC's (with WinXP) and the game booted up without a hitch.
So it looks like this issue is concentrated to Vista and Win7 only.