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Technical problems and solutions Questions and solutions

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Old 07-27-2009, 03:47 AM
neter neter is offline
Junior Member
Join Date: Jul 2009
Posts: 2
Question Setup program freezes during Installation

I recently purchased a digital download version of KB from Atari and am unable to get the game to install on my PC. I'm running Windows Vista 64-bit and the the demo works just fine with no problems, so I am unsure why the program stops working during installation. The exact error I get is the following:

"SecuROM Matroschka Loader has stopped working

Problem signature:
Problem Event Name: APPCRASH
Application Name: kb.exe
Application Version:
Application Timestamp: 46b99d7e
Fault Module Name: kb.exe
Fault Module Version:
Fault Module Timestamp: 46b99d7e
Exception Code: c0000005
Exception Offset: 00004cda
OS Version: 6.0.6002.
Locale ID: 1033
Additional Information 1: 5a69
Additional Information 2: 84738b5dc4fd8464df17c06b8f6e85cc
Additional Information 3: c62d
Additional Information 4: f0525cde3636c5dbc34ac16f0ae3918a"

I really have no idea what all that means other than the fact the program has crashed and stopped working. My internet sercurity software along with just about everything else I can turn off doesn't seem to prevent it from freezing. I haven't contacted tech support yet, but figured I'd try this forum first. Regardless, if anyone has an idea as to how to fix this problem I'd greatly appreciate it. Thanks!
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Old 07-27-2009, 04:31 AM
neter neter is offline
Junior Member
Join Date: Jul 2009
Posts: 2
Smile Problem Resolved

I found a solution to the problem on Atari forums after doing a google query of the problem itself. So if anyone else perhaps may have this same problem here is the link to the solution:

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